Returns & Exchanges

At DJ Shadow, we strive for complete customer satisfaction and offer a hassle-free 30-day return window for all eligible items. If you are not entirely satisfied with your purchase, we are here to help you process a return or exchange quickly.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and affix it to the outside of your package, covering any previous delivery markings.

• 4.
  Drop Off and Track

  Hand over your package to the designated carrier and keep your tracking receipt; once received and inspected, we will issue your refund within 5-7 business days.