Frequently Asked Questions
Everything you need to know about shopping with DJ Shadow
What are your standard shipping times?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking between 3-7 business days depending on your location.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original, unused condition with all packaging intact to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to most countries globally. Please note that international orders may be subject to local customs duties and taxes upon arrival.
How do I contact customer support?
Our support team is available via email at support@djshadow.com or through our live chat feature during business hours, Monday through Friday.